Frequently Asked Questions
Collapsible content
How do I place an order?
How do I place an order?
Click Add to Cart on the product page, then Checkout to complete your order. You will receive an order confirmation by email within a few minutes.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed in USD.
Is my payment information secure?
Is my payment information secure?
Yes. All payments are processed through Stripe and PayPal, two of the most trusted payment providers worldwide. Your card details are never stored on our servers.
Can I modify or cancel my order?
Can I modify or cancel my order?
Yes, within 24 hours of placing your order. After this window, the order may already be in processing and cannot be modified. Contact us at contact@calderwood.com.
What are your shipping times?
What are your shipping times?
Orders are processed within 1 to 2 business days. Delivery typically takes 5 to 8 business days in the United States. A tracking number is sent by email within 48 hours of dispatch.
How much does shipping cost?
How much does shipping cost?
Standard shipping is $2.94 on orders under $60. Free shipping on all orders over $60.
How do I track my order?
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can follow your parcel in real time through that link or by contacting our support team.
What if my package hasn't arrived?
What if my package hasn't arrived?
If your order has not arrived 30 days after shipment, contact us at contact@calderwood.com. We will open an investigation with the carrier and resolve the situation with you.
What is your return policy?
What is your return policy?
We offer a 30-day return policy on all eligible items. To start a return, email us at contact@calderwood.com with [RETURN] in the subject line. Our team will review your request and send you the return instructions.
What if my product arrives damaged or defective?
What if my product arrives damaged or defective?
All our socks are guaranteed against manufacturing defects on delivery. If you receive a damaged or defective pair, contact us within 48 hours of delivery at contact@calderwood.com with photos of the product. We will arrange a replacement or a full refund.
How do I choose the right size?
How do I choose the right size?
Each product page includes a detailed size guide. If you are unsure, contact our support team and we will help you pick the right size based on your measurements.
Are Calderwood socks suitable for all types of work boots?
Are Calderwood socks suitable for all types of work boots?
Yes. We offer three heights, Ankle (6"), Crew (8"), and Boot (12"), designed to fit light work boots, standard work boots, and heavy-duty steel-toe and logger boots. Check the product page for the right cut for your boot.
What if my package hasn't arrived?
What if my package hasn't arrived?
Email us anytime at contact@calderwood.com. Our team responds within 24 hours on business days, Monday to Saturday, 9am to 5pm.